Returns and Refunds

Returns and Refunds

Return Policy

If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise within 30 days of receiving your products. Please adhere to the following return policy:

  • All returned merchandise must be in resalable condition.
  • The product must be free from defects.

  • The product must not have been worn. 

  • You must have the original packaging for the item

  • There cannot be any writing on the original packaging

  • CLICK HERE TO START A RETURN


ShopWPT.com is not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper.

Exceptions
  • Returns can only be made 30 days after receiving your product(s).

  • Exchanges can only be made 30 days after receiving your product(s); restocking fees may still apply.

  • Merchandise must have not been damaged in freight transit.

If the item is defective or damaged, we will issue credit in full OR send you a replacement product if it’s still available for purchase. Please email returns@ShopWPT.com if you are uncertain about any part of this return policy or if you have unanswered questions.

Returns Via Mail

Follow the simple directions below to make your return by mail:

  • To start the return process, click here.  Once you have set up your return by email you will be given an RMA number. Along with this return number you will receive a ship-to address where you must send your merchandise. Be sure to include your RMA number with your merchandise. This number will be used to guarantee you receive your credit. Note: If you return a product to us without an RMA number, your return could be subject to additional restocking fees.

  • Include all original packing materials and accessories with the product to avoid any additional fees.

  • We recommend items be returned via UPS or insured parcel post for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse.

  • You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is defective or the wrong item was shipped.

  • Items received past the return period plus reasonable shipping time may not be processed. 

 

Frequently Asked Return Questions

Are there any charges for return?

  • There are no charges for returns.
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges

 How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7-10 business days.  Please note: we will refund shipping costs only if the return is a result of our error.
Refund Policy

We will do our best to process the return quickly. Please allow 7-10 days for processing after receiving the return. Refunds will be credited to the original purchasing credit card account number only. Please note: we will refund shipping costs only if the return is a result of our error.